Retectives | Less returns for more tomorrow

Get back

Revenue

Not

Returns

We reduce returns for a better tomorrow.

What we offer

Basic Audit

We analyze the returns status quo of your online shop along the customer journey.

Basic Plus Audit

In addition to all services from the Basic Audit, we analyze the status quo from shipping to reuse or disposal of returns.

Consulting & Development

Our expertise includes over 100 indicators and measures to reduce returns. We identify the most relevant for your company and offer a suitable solution development.

Measuring Success

After implementing the measures, we conduct A/B tests to measure the reduction in returns.

Why

Returns problems in the German fashion industry

Return rate

64 %

About 64% of all orders at online fashion retailers in Germany are returned!

Transport & Process Costs

3 billion Euro

Returns cost the German online fashion industry over 3 billion euros annually!

CO2 Emissions

660 Tsd. Tons

660,000 tons of CO2 are emitted annually through returns in online fashion retail!

Revenue Loss

60 %

German fashion retailers lose about 60% of their revenue due to high return rates alone. And this does not yet include process and shipping costs!

About us

Retectives is represented by Svanja Kleemann. Passionate, uncomplicated, fast, innovative and avant-garde, she combines years of interdisciplinary experience with in-depth expertise in e-commerce, IT and scientific research.

Based on the current state of science and practical experience, we have identified over 100 indicators and measures to reduce return rates and costs.

Through our expert network of over 500 programmers, data technicians and analysts, we can bring in the right support quickly and solve complex problems.

This enables your company to recognize the greatest returns challenges and opportunities and find tailor-made solutions—on any scale.

E-Commerce

9 years

We have already advised large (online) fashion retailers and built online shops ourselves.

Consulting

15 years

We have advised companies from different industries at various points along the customer journey.

Programming & Data Processing

18 years

We have in-depth and long-standing expertise in front and backend development as well as in data engineering.

Entrepreneurship

28 years

We have already founded various companies—from deep tech consulting to textile online shops.

Let’s get in touch!

You will definitely get a return.